What happens if I am late for the appointment?
The doctor will usually allow a ten minute grace period if you are running late if they can accommodate. Any delay later than this would mean the doctor would be unable to see you and you would lose the consultation cost. The appointment would have to be rescheduled.
What happens if the doctor is running late?
Although every effort will be made by the doctor to ensure that they run on time, occasionally due to the nature of work the doctor may be running late. If this is the case you will be given an approximate wait time by the receptionist on arrival. If the doctor is running more than half an hour late you have the option to cancel and reschedule with a full refund.
How much does it cost?
Very simply during the working day (Monday-Friday 09:00-18:00) appointments are either £39.99 or £49.99. Outside of these hours, appointments cost £69.99. We believe that these costs represent a never before seen affordability for a private GP appointment.
What is included in this cost?
This cost covers the initial consultation with the doctor. It does not cover further investigations such as blood tests or x-rays.
If the doctor deems that you require further investigations you will have the choice of either self funding, being referred privately to a specialist, or being signposted back to your NHS GP for treatment. Crucially we feel that this will ultimately expedite the process of receiving the care you need. Furthermore, medication prescribed will be private but in most cases this will be a similar amount to an NHS prescription.
What is Doctaly?
Doctaly is the UK’s first healthcare platform of its kind, allowing you to book a same day face to face private doctor appointment with a local GP at a uniquely affordable amount. At Doctaly we aim to provide convenience, transparency and most importantly simplicity in seeing a reputable local doctor when you need to.
All of our doctors are GMC registered and carefully selected. You can choose to see a GP based on their location, reviews, speciality, sex and even languages spoken. With just a few clicks you can rest easy knowing than during your time of need, the worry of actually seeing an excellent doctor when you want is taken care of.
What do I do once the appointment is booked?
Very simply just turn up at the practice a few minutes before your appointment time. You will get an email confirmation, with all the appointment details and a link to a map of the practice. You will also receive a reminder text message an hour prior to your appointment. We would advise that you arrive ten minutes early to your appointment so that you can register your details with the practice. Upon arrival, please advise the reception staff of your name and tell them you are a Doctaly patient.
What happens if I need to cancel the appointment?
You can easily cancel appointments online but please be aware that cancellations made less than 24 hours before the appointment will incur the full cost of the consultation.
What should I bring to the appointment?
It would be very useful for the doctor if you could bring a list of medications that you take should you be on any. Furthermore if you have any complex or chronic medical conditions relating to your complaint, it would be useful to bring a medical history. This is not imperative but it allows the doctor to have a better understanding of your state of health. You can easily ask your regular GP for a summarised personal copy of your medical history.
We also request that you bring your smartphone to the appointment if possible, in case your doctor recommends any further tests which you can pay for during the appointment using your phone. This allows the doctor to take a blood or urine sample immediately and means that you won’t have to book another appointment for a sample to be taken. It also ensures that no time is wasted in getting the investigation process under way, meaning that results will be with you either the same day or following day, depending on the time of your appointment.
Am I covered by medical insurance?
You will need to check with your individual insurance provider but most insurance policies do not cover private GP appointments. If you are travelling, your travel insurance may cover the cost of your appointment and subsequent investigation and you should check with your provider to see if this is the case. You would need to pay up front and then recover the costs from your insurance company. There may be an additional cost for filling out insurance forms.
Will my NHS GP be informed of the consultation?
At the end of the consultation you will receive a printed copy of the consultation notes for your record. If you choose to, this can be shared with your NHS GP.
What if I have a complaint?
If you have any complaints about any aspect of the consultation we would encourage you to speak to the practice manager or the doctor directly. If you have any complaints regarding administrative issues during the booking process, please contact us at email@example.com or call 0800 788 0898.
Can I see any GP?
You are not permitted to see any GP at your existing registered NHS practice, and prior to confirming your booking you will be asked to confirm that you are not registered with that doctor or that practice.
How long are the appointments?
Appointments are 15 minutes long and are generally only suitable for one problem. If you have more than one problem it would be more appropriate to book a double appointment.
Can I be seen with any problem?
Doctaly is primarily a GP service which is not suitable for emergency medical problems which would be more appropriately managed in A&E. Additionally psychiatric complaints and most problems requiring chronic disease management would be better managed by your regular GP who would have a better understanding of your medical history.